Guarantee
(for use with Terms and Conditions for Consumers)
THIS GUARANTEE MUST BE READ IN CONJUNCTION WITH OUR TERMS AND CONDITIONS. IT IS SUBJECT TO THE LIMITATIONS SPECIFIED BELOW AND THOSE SPECIFIED IN CLAUSE 9 OF THE TERMS AND CONDITIONS.
The below guarantee periods are based on the products being installed correctly and maintained according to the instructions below.
Although the metal components used in the fabrication of Multitrades Windows & Doors Ltd products are salt spray tested, this Guarantee shall not apply to goods or products that are installed in areas where 'sea air' can be considered a contributing factor to the degradation of these components.
The following exclusions apply to the Guarantee:
1. The Guarantee does not cover any accidental damage (including glass breakage) and any faults associated with condensation.
2. This Guarantee does not cover any problems associated with the penetrations of insects, misting and mould growth.
3. This Guarantee does not cover any exclusions specified in Clause 9.2 of the Installing Company’s Terms and Conditions.
Glass Roof
Spontaneous Breakage of Toughened Glass -
These breakages can occur months and even years after the glass has been installed. The presence of nickel sulfide (NIS) inclusions may cause toughened glass to spontaneously break after installation. This is rare but naturally occurring phenomenon in the float glass manufacturing process. We (Multitrades Windows & Doors Ltd) shall not be liable for any losses, claims damages, liabilities, cost or expense incurred by the Client or by and End User as a consequence of any defects existing in toughened glass (whether heat, treated or not) caused by its manufacturing process”.
| Profile PVC | 10 years | UV Fading discolouration and Structure integrity | Wipe down with soapy water once every 6 months |
| Wood Grain lamination | 10 years | UV Fading discolouration and Delamination | Wipe down with soapy water once every 6 months |
| Glass Units | 5 years | Obstruction of vision arising From moisture ingress into the glass Unit.Does not extend to minor Imperfections in and on the glass. Arising from the glass manufacturing process. Spontaneous Breakage of Toughened Glass - These breakages can occur months and even years after the glass has been installed. The presence of nickel sulfide (NIS) inclusions may cause toughened glass to spontaneously break after installation. This is rare but naturally occurring phenomenon in the float glass manufacturing process. We (Multitrades Windows & Doors Ltd) shall not be liable for any losses, claims damages, liabilities, cost or expense incurred by the Client or by and End User as a consequence of any defects existing in toughened glass (whether heat, treated or not) caused by its manufacturing process”. | Clean as necessary with soapy water |
Vertical Sliding Sash
| Profile PVC | 10 years | UV Fading discolouration and Structure integrity | Wipe down with soapy water once every 6 months |
| Wood Grain lamination | 10 years | UV Fading discolouration and Delamination | Wipe down with soapy water once every 6 months |
| Glass Units | 10 years | Obstruction of vision arising From moisture ingress into the glass Unit.Does not extend to minor Imperfections in and on the glass. Arising from the glass manufacturing process. Spontaneous Breakage of Toughened Glass - These breakages can occur months and even years after the glass has been installed. The presence of nickel sulfide (NIS) inclusions may cause toughened glass to spontaneously break after installation. This is rare but naturally occurring phenomenon in the float glass manufacturing process. We (Multitrades Windows & Doors Ltd) shall not be liable for any losses, claims damages, liabilities, cost or expense incurred by the Client or by and End User as a consequence of any defects existing in toughened glass (whether heat, treated or not) caused by its manufacturing process”. | Clean as necessary with soapy water |
| Colour coating (spraying) | 10 years | ||
| Balance mechanism | 5 years | The windows must be operated once per month. Lubrication once every 6 months. | |
| Stainless steel tilt arms | 10 years | Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse | The windows must be operated once per month. Lubrication once every 6 months. |
| Galvanised steel products | 5 years | Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse | |
| Locking mechanisms, Handles and additional hardware | 1 years | Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse | Lubrication once every 6 months. Clean with soapy water Other proprietary cleaners may affect the paint/lacquer finish and cause flaking and/or discolouration. Wipe handles and aesthetic hardware down once a month. |
Casement Windows & Doors
| Profile PVC | 10 years | UV Fading discolouration and Structure integrity | Wipe down with soapy water once every 6 months |
| Wood Grain lamination | 10 years | UV Fading discolouration and Delamination | Wipe down with soapy water once every 6 months |
| Glass Units | 10 years | Obstruction of vision arising From moisture ingress into the glass Unit.Does not extend to minor Imperfections in and on the glass. Arising from the glass manufacturing process. Spontaneous Breakage of Toughened Glass - These breakages can occur months and even years after the glass has been installed. The presence of nickel sulfide (NIS) inclusions may cause toughened glass to spontaneously break after installation. This is rare but naturally occurring phenomenon in the float glass manufacturing process. We (Multitrades Windows & Doors Ltd) shall not be liable for any losses, claims damages, liabilities, cost or expense incurred by the Client or by and End User as a consequence of any defects existing in toughened glass (whether heat, treated or not) caused by its manufacturing process”. | Clean as necessary with soapy water |
| Integral blind glass units | 5 years | Obstruction of vision arising from moisture ingress into the glass unit. Failure of the sliding and tilting mechanism not attributed to fair wear and tear or misuse. Does not extend to minor imperfectionsin and on the glass arising from the glass manufacturing process. | Clean as necessary with soapy water |
| Colour coating (spraying) | 10 years | See attached document | |
| Locking mechanisms, Handles and additional hardware | 1 years | Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse | Lubrication once every 6 months. Clean with soapy water Other proprietary cleaners may affect the paint/lacquer finish and cause flaking and/or discolouration. Wipe handles and aesthetic hardware down once a month. |
| Hinges | 1 years | Oxidisation. Does not extend to operation failure due to fair wear and tear or misuse | Lubrication once every 6 months. Clean with a cloth, no cleaning fluids required, wipe down only. |
Bi-Folding Doors & Sliding Patio Doors
| Profile (aluminium) | 10 years | Structural integrity | |
| Powder Coating | 10 years | UV Fading discolouration and flaking | Wipe down with soapy water once every 6 months |
| Glass Units | 10 years | Obstruction of vision arising From moisture ingress into the glass Unit.Does not extend to minor Imperfections in and on the glass. Arising from the glass manufacturing process. Spontaneous Breakage of Toughened Glass - These breakages can occur months and even years after the glass has been installed. The presence of nickel sulfide (NIS) inclusions may cause toughened glass to spontaneously break after installation. This is rare but naturally occurring phenomenon in the float glass manufacturing process. We (Multitrades Windows & Doors Ltd) shall not be liable for any losses, claims damages, liabilities, cost or expense incurred by the Client or by and End User as a consequence of any defects existing in toughened glass (whether heat, treated or not) caused by its manufacturing process”. | Clean as necessary with soapy water |
| Integral blind glass units | 5 years | Obstruction of vision arising from moisture ingress into the glass unit. Failure of the sliding and tilting mechanism not attributed to fair wear and tear or misuse. Does not extend to minor imperfectionsin and on the glass arising from the glass manufacturing process. | Clean as necessary with soapy water |
| Locking mechanisms, Handles and additional hardware | 1 years | Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse | Lubrication once every 6 months. Clean with soapy water Other proprietary cleaners may affect the paint/lacquer finish and cause flaking and/or discolouration. Wipe handles and aesthetic hardware down once a month. |
| Profile PVC | 10 years | UV Fading discolouration and Structure integrity | Wipe down with soapy water once every 6 months |
| Wood Grain lamination | 10 years | UV Fading discolouration and Delamination | Wipe down with soapy water once every 6 months |
Bi-Folding Doors & Sliding Patio Doors
| Defective workmanship | 10 years |
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